Refund Policy

Refund terms for buyers

A refund or replacement request should be initiated within 1 day of date of delivery, by calling the customer support on +91-8466065502 or email at mckeats.21@gmail.com

A refund or replacement will be initiated for following cases

Quality issues

Quantity mismatch

Items not as per description

Pickup of delivered items will be arranged by MCK Eats.

For refunds, the amount will be credited back within 5 days of pickup confirmation

For replacements, the new delivery will be made as per SLA policy

Refund terms for sellers

Post confirmation from MCK Eats, seller will have to arrange pickup of requested items within 1 day.

For replacements, seller will have to arrange the same within 1 day of pickup

For refunds, seller will not receive any payment from MCK Eats

For replacement, seller will receive payment as per payment terms with new delivery date

Payment terms for buyers

Online payments

Can use any online payment method (card, netbanking, UPI, etc)

Can use any payment wallets

Cash on delivery

Pay directly to your delivery person

Third party credit

Register with a third-party credit facilitator

E-sign all loan documents, allowing MCK Eats to settle B2C & current account payment to an escrow define by third party

The purchase amount will be deducted from escrow account as per the credit line cycle defined

MCK Eats shall at its sole discretion choose the refund mode. No amounts are paid in cash, at all time.

IMP: Merchant shall reserve the right to arrange replacement, subject to availability of item or initiate refund if a wrong item in an order dispatched by the Merchant upon buyer returning the wrong item. The Buyer is advised to verify the item before usage and ascertain whether the product received is the same as the one ordered. In case the item is found to be a wrong item, then bring it to the knowledge of MCK Eats immediately so that MCK Eats can escalate the same to Merchant. MCK Eats shall not be liable to pay compensation in case of wrong item delivery since MCK Eats can’t verify the item delivered.